Your terms and conditions of use

Your terms of sale

You acknowledge having read the general conditions of sale before placing your order. The checkout process is acceptance of these Terms of Sale

 

Price

The prices of our products are indicated in euros, all taxes included.

Product prices are subject to change at any time, however, the prices can not be changed once validated the order of the client.

 

Order

Any order implies acceptance of prices and descriptions of products available for sale

The customer has the possibility to change his basket before the final validation. The final validation formalizing the contract of sale between Soieries du Mekong and the client.
Soieries du Mekong is committed to fulfill orders received on its online store in the stocks. If out of stock Soieries du Mekong is committed to inform the customer as soon as possible.

In case of default of payment, misdirected or other problem on the account of the client, Soiries du Mekong reserves the right to block the order until the resolution of the problem.

 

Expedition

Packages are shipped by Soieries du Mekong within 48 hours after receipt of your payment. The shipment of your package is performed by La Poste priority fare. The delivery time is 5 working days from the date of order.

Shipping charges include packaging, handling and postage.

If you notice a problem opening your package, call us immediately at 01.47.91.75.24. so we can answer your questions.

As required by law, in case of late delivery, you get the opportunity to cancel the order in the terms and conditions defined in Article L 138-2 of the Consumer Code. If meanwhile you receive the product we issue a refund and the cost of transport in terms of Article L 138-3 of the Consumer Code.

Guarantees

All our products have the legal guarantee of conformity (Article L.211-4 and following of the Consumer Code) and the guarantee against hidden defects, provided by Article 1641 of the Civil Code. In case of non-compliance of a product sold, it can be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by email or post. You will find a model withdrawal form footer.

Products must be returned in the condition in which you received them with all the elements (accessories, packaging, manuals...). The shipping costs will be reimbursed based on the rate charged and the cost of return will be refunded upon presentation of receipts.

The provisions of this Article shall not prevent you from enjoying the right of withdrawal provided for in the following article.

 

Withdrawal / return

In accordance with Article L121-21 of the Consumer Code, the customer has a time from 14 days to exercise his right of withdrawal without having to justify reason or pay penalties. Mekong silks then reimburse the customer within 14 days.

Soieries du Mekong extends this right of withdrawal within 30 days after the purchase date.

Contact us on contact@soieriesdumekong.com for your safe return to the free return.

 

Questions and complaints.

For any question, the customer can contact Soieries du Mékong:

By mail: 5, rue de Comète. 92600 Asnières-sur-Seine.

By phone: 01.47.91.75.27.

E-mail: contact@soieriesdumekong.com

withdrawal form

(Please return the form below only if you want to retract)

Attention to Soieries du Mekong:

I notify you hereby my withdrawal from the contract for the sale of the property cid below:
Ordered or received on:
Name of consumer:
Consumer Address:

Signature if paper:

Date: